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Core Product Experience

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Keyboard shortcut: open and close extended window (double-clicking on an email)

No description provided
almost 2 years ago in Core Product Experience / Keyboard shortcuts 0 Backlog

Prevent inviting non-Front participants

Currently the Participants Menu allows anyone the user has previously emailed / is in contacts menu to be invited. This can create issues where they try to add a non-business / non-front user. Ideally there should be a way to restrict this to only...
11 months ago in Collaborate - work together seamlessly 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
11 months ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

AI composer in templates

When creating templates, have the AI composer there to help create better templates
11 months ago in AI / Message templates 0 Backlog

Recurring vacation responders

I would really like to create recurring vacation responders. I don't work on Thursdays, but I would like to let our customers know I'm not available when they send me an email. Now I have to set this manually every week which is easy to forget ofc...
11 months ago in Vacation responders 0 Backlog

Ability to set up multiple zoom accounts for one user in Front

Allow a user to switch between two different zoom accounts when creating calendar events in Front
11 months ago in Calendar - other 0 Backlog

Keyboard shortcut: send later

No description provided
12 months ago in Keyboard shortcuts / Snooze 3 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
12 months ago in Core Product Experience 0 Backlog

Ability to print and have the pop up screen close after it is done printing.

When printing or synergizing emails, there is a pop up screen that comes up. It does not automatically close after the file is printed.
12 months ago in Printing 0 Backlog

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
12 months ago in Merge / privacy leaks / threading 0 Backlog