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Core Product Experience

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Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
about 1 year ago in Core Product Experience / Workflows 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
about 1 year ago in Calendar - other 0 Backlog

Display team inbox at the top of the left sidebar or disable personal inboxes on sidebar

We use Front for customers service only so the inboxes are shared and team-based. We do not use any personal emails or inboxes in Front. Currently Front shows personal inbox first (mobile app) and desktop top left on the side bar. We would like ab...
about 2 years ago in Core Product Experience 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
about 1 year ago in Comments / @ mentions 0 Backlog

Do not disturb on weekends

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.
about 2 years ago in Core Product Experience 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
about 1 year ago in Internal discussions 0 Backlog

Enable templates for discussions

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...
about 1 year ago in Internal discussions 0 Backlog

Display favicon from each sender in conversations list

Display domain favicons from senders in the list of conversations.
about 2 years ago in Core Product Experience 0 Backlog

Ability to archive a conversation in a shared inbox for a single user, rather than the team

Option to archive a conversation from a team inbox for just one user instead of the entire team
about 2 years ago in Core Product Experience 0 Backlog

In a team inbox, have a badge that shows if a message is read by me, read by a team mate, or read by no one.

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about 2 years ago in Core Product Experience 0 Backlog