ADD A NEW IDEA

Front Chat

Showing 15

Display chat metadata like location, IP address, browser, device type etc.

No description provided
7 months ago in Front Chat / Live Chat 0 Backlog

Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
11 months ago in Front Chat 0 Backlog

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.
11 months ago in Front Chat / Live Chat 0 Backlog

View the Navigation Path of a chat user

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
11 months ago in Front Chat 0 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
about 1 year ago in Front Chat 0 Backlog