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Live Chat

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Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
over 1 year ago in Live Chat 1 Backlog

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 1 year ago in CSAT - channels / Live Chat 0 Backlog

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL
almost 2 years ago in Live Chat 0 Backlog

ADA Compliance for Front Chat

No description provided
almost 2 years ago in Live Chat 0 Backlog

Track user's web client information (OS, device) when they write in via Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 2 years ago in Live Chat 0 Already available

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 2 years ago in Live Chat 1 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
over 2 years ago in Live Chat 0 Backlog

Customize sound (volume and type) of notification

No description provided
almost 3 years ago in Desktop / Live Chat / Notifications 0 Backlog