Partner Integrations

For some workflows, it is more desirable to keep conversations closed after task completion.

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.

Microsoft Forms integration to allow for easy form submission/poll creation directly in Front Composer

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...

Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...

https://frontjira.atlassian.net/browse/PB-1183

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...

Bcc's and rule actions can already be used to log emails to Hubspot and Salesforce, but not other kinds of messages (e.g. SMS messages).