Partner Integrations

Currently users can use the "email header contains content-type:multipart/report " condition to prevent Inbox Rules from executing on Delivery Status Notifications. However, it would be great if this was automatic and fell under the same scope of ...

Create a warning prompting users to confirm before sending an email to a large number of recipients. Outlook's standard is 25 recipients.

We’re a large organization using Front across multiple workspaces and hundreds of inboxes, and we’re starting to adopt Company-level ticketing more heavily. The current limit of 10 active ticket statuses is becoming restrictive as different depart...

Currently, personal rules only on conversations that remain exclusively within private inboxes. Once a conversation is moved or mirrored to a shared inbox, personal rules are no longer applied. Adding an "Allow Individual rules to run" setting on ...

Add the ability to precisely target which recipient is evaluated by smart CSAT or smart QA. Instead of automatically targeting the last teammate responding, you can pick another recipient in the conversation and evaluate them accordingly. This wou...

AI Knowledge is an integral component of effective AI systems, however today AI Knowledge can only be distinguished by Workspaces. For users with multiple customer segments or types that require different knowledge but do not want to split effort ...

Rep#1 is OOO, and the thread goes to Rep#2. But then Rep#2 is OOO, it would be ideal if the thread was then assigned to Rep#1 instead of Rep#3 and so on. Our team works 4/10s, so this is especially difficult because each rep is OOO at least 1 day ...

Kindly develop a feature to display parental tag details in conversations instead of solely an arrow icon. We have several tags that appear with identical names, despite belonging to different projects. This situation creates challenges for effect...

We have an overseas afterhours team. Depending on the day of the week the staff can have a different role (ops,sales,broker). I have created shifts (After Hours Broker, Afterhours Ops) but I am not able to assign inbound conversations based on the...