It would be nice to see more video conferencing solutions integrated. We use whereby.com for example. In our case we'd just need a link to be added to the location of an event.
The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...
When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
ICE Chat is a chat channel for to facilitate c ollaboration with other market participants using Chat. The ICE's messaging system offers diverse set up options that can be tailored to support your compliance requirements. React to trade opportunit...