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Partner Integrations

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Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
about 1 year ago in Existing integrations 0 Backlog

Hubspot integration - Log conversation as one e-mail chain in Hubspot

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
about 1 year ago in Existing integrations 0 Backlog

Attaching dropbox in comments or discussions

We love the ability to "attach" a link from Dropbox but it would be even better if that were an option in comments or discussions. We only get the option in an email. Is this something that can be added as future updates are worked on and implemen...
about 1 year ago in New integration requests 0 Backlog

HubSpot integration - populate Assigned To variable when logging emails

When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...
about 1 year ago in Existing integrations 0 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
about 1 year ago in Existing integrations / Message templates 0 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
about 1 year ago in New integration requests / Security 0 Backlog

Guru Enhancement Answers

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...
about 1 year ago in Existing integrations 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
about 1 year ago in Attachments / Existing integrations 0 Backlog

Instagram channel — support group DMs

No description provided
about 1 year ago in Existing integrations 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
about 1 year ago in Existing integrations 1 Backlog