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Dynamic Objects: Extract text from the linked external URL/website for the title of the dynamic object
Dynamic objects are great, but it would be AMAZING if it were possible to have dynamic objects have a dynamic variable option to pull text from the linked external URL/website as the title of the dynamic variable. Currently, for URLs, we can use t...
3
Backlog
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VOTE
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VOTE
Use dynamic objects in message templates
Front users will soon be able to populate their message templates with information from their dynamic objects. Quickly compose messages with important information such as order status, shipment ETA, reservation date, and more without needing to ma...
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Planned
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VOTE
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VOTE
Allow more raw data to be pulled from the messages endpoint
Currently only conversations can be pulled, and then messages to that specific conversation id. All messages can be pulled via analytics endpoint, but this is restrictive in nature. Instead it would be great to query the endpoint directly for all ...
0
Backlog
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VOTE
Display Conversations in Third Party Tools
A customer has requested the ability to display full conversation threads in a third-party tool. Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversat...
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Backlog
1
VOTE
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VOTE
Typing Indicator in Intercom integration
When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
0
Backlog
2
VOTE