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Salesforce Plugin Enhancement - B2C Support

For objects like tasks, opportunities, and cases - prioritize loading ones associated to the contact before the broader account

11 months ago in Existing integrations 0 Backlog

1 VOTE

Allow more raw data to be pulled from the messages endpoint

Currently only conversations can be pulled, and then messages to that specific conversation id. All messages can be pulled via analytics endpoint, but this is restrictive in nature. Instead it would be great to query the endpoint directly for all ...

11 months ago in Core API 0 Backlog

1 VOTE

Display Conversations in Third Party Tools

A customer has requested the ability to display full conversation threads in a third-party tool. Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversat...

11 months ago in Developer Platform 0 Backlog

1 VOTE

Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels

11 months ago in Channel API / Email channels 0 Backlog

1 VOTE

Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...

11 months ago in Existing integrations / Intercom 0 Backlog

1 VOTE

Sabre GDS Integration

Customer would like to integrate with Saber

11 months ago in Developer Platform / New integration requests 0 Backlog

1 VOTE

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...

12 months ago in Existing integrations / Intercom 1 Backlog

1 VOTE

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.

12 months ago in Existing integrations 0 Backlog

1 VOTE

Textedly integration

No description provided

12 months ago in Developer Platform 0 Backlog

1 VOTE

MailChimp integration

No description provided

12 months ago in Developer Platform 0 Backlog

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