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Guru Enhancement Answers

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...
9 months ago in Existing integrations 0 Backlog

List conversation recipients endpoint

Per this answer the only way to retrieve all of the recipients of a conversation is to iterate through all messages in the conversation and manually pull out - and de-duplicate - the recipients from each message. This is both unnecessarily complic...
9 months ago in Core API 0 Backlog

Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
10 months ago in Developer Platform 0 Backlog

Autotask integration

While in Front, we would like to be able to click a button to have Front search the Autotask system to find the ticket created so we can put time in against the ticket. It would be great if Front actually pulled up the ticket in Front or as a star...
10 months ago in New integration requests 0 Backlog

Microsoft Bookings integration

Would allow teams to use Microsoft Bookings within Front.
10 months ago in New integration requests 0 Backlog

API support to maintain rule data sets

Rule data sets are currently manually maintained or limited to 500 rows for a CSV import. API access to manage this would give an avenue to maintain this in a non manual way and reduces chances of errors occurring
11 months ago in Core API 0 Backlog

Jira - customize status changes and their impact on conversations

No description provided
almost 2 years ago in Existing integrations 1 Backlog

Improve daypicker in Todoist integratino

Use the standard front calendar in the todoist integration (under "Due Date").The calendar in the Todoist integration starts with sunday (not monday) and when I open it, it has no date selected. In the front calendar there is the date of today sel...
11 months ago in Existing integrations 0 Backlog

Log messages as emails to Hubspot, not Notes

At the moment, emails are only added as Notes within HubSpot - not as actual copies of the emails received from contacts - which can be altered after the fact & easily skew reporting.
11 months ago in Existing integrations 0 Backlog

Raiser's Edge integration

https://kb.blackbaud.com/knowledgebase/articles/Article/75244
11 months ago in New integration requests 0 Backlog