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Don't count throttled API calls against API rate limit

It seems to me like counting throttled API calls against our API call limit is punitive and the root cause for these snowballing outages. This is compounded by the fact that we are relying on Zapier for these api calls and can't finely control the...
over 1 year ago in Core API 0 Backlog

Custom HTTP authorization headers for servers

We’re trying to create Dynamic Objects in Front using information from Okta and to use their API, the HTTP Authorization header needs a custom prefix (SSWS) https://developer.okta.com/docs/reference/api/users/#get-user-with-login. Can we please ge...
over 1 year ago in Developer Platform 0 Backlog

TikTok channel integration

No description provided
almost 4 years ago in New integration requests 4 Backlog

Instagram - add link to DM conversation or user profile on Instagram

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
over 1 year ago in Existing integrations / Other channels 1 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
about 2 years ago in Existing integrations 0 Backlog

Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
9 months ago in Partner Integrations 0 Backlog

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
9 months ago in Dynamic objects 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
about 2 years ago in Existing integrations 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
about 1 year ago in Core API / Knowledge Base 0 Backlog

Have an additional field to upload files in accounts

For every account, we would like to be able to upload a file (excel or one note) containing our customer profile details.
5 months ago in Custom fields / Developer Platform 0 Backlog