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AI Smart QA

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    Schedule delivery of Smart QA report

    No description provided
    about 1 month ago in AI Smart QA / CSAT / Scheduling and automation 0 Backlog

    QA Feedback & Metrics accessible to each team member

    each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.
    26 days ago in AI Smart QA / Insights 1 Already available

    Smart QA setup flow revamp

    Refresh the Smart QA setup flow to improve usability
    about 1 month ago in Activation / AI Smart QA 0 Planned

    Evaluate Smart QA only for some teammates

    Allowing the rule to define what teammates / teammate groups should be evaluated
    7 months ago in AI / AI Smart QA 0 Backlog

    Smart QA score in a dynamic variable

    Enable workflows based on the result of a smart QA evaluation
    6 months ago in AI / AI Smart QA / Workflows 0 Backlog

    Surface audit trail elements in the SmartQA scorecards

    Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
    10 months ago in AI Smart QA 0 Backlog