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Live dashboard

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Split count of "waiting" conversations between snoozed and not snoozed

Currently, the Live Dashboard allows to count the snoozed conversations only for non-ticketing inboxes. For ticketing inboxes, there's no way to distinguish waiting conversations that are snoozed or not.
7 days ago in Live dashboard 0 Backlog

Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
10 months ago in Live dashboard 0 Backlog

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.
2 months ago in Live dashboard 1 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
9 months ago in Live dashboard 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 year ago in Live dashboard 0 Backlog

Live dashboard - Ability to see number of sent messages

As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...
3 months ago in Live dashboard 0 Backlog

Track age of unresolved conversations

Customers who have a high volume of conversations in their inboxes want to understand "conversation aging" in their existing backlog. Specifically, for conversations that are not yet resolved, customers want to know the average age of those unreso...
over 2 years ago in Live dashboard 0 Backlog

The ability to view the live dashboard on mobile application

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently
11 months ago in Live dashboard / Mobile 0 Backlog

Filter the "assigned by teammate" list by inbox in the live dashboard

Today, the live dashboard has an "assigned by teammate" widget that shows a teammate's full assignment count across all of Front, even when filtering by a set of inboxes. This can be a misleading number for teams where they separate out inboxes by...
11 months ago in Live dashboard 0 Backlog

Analytics dashboard - external screens - Dashboard with open URL

We would like to use analytics as dashboard in our offices. In that case we would need to generate an unique URL that where we can view the dashboard without logging in to Front. Just like Google Datastudio (Looker studio).
about 2 years ago in Live dashboard 0 Backlog