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Ticketing

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Ticket IDs visible in conversation/ticket list

The ability to see ticket IDs at the top of P2 without the need to click on the message.
about 2 months ago in Ticketing 0 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
10 months ago in Ticketing 0 Backlog

Be able to translate tickets status name

No description provided
3 months ago in Ticketing 0 Backlog

Ticket status needs to be at workspace or inbox level

so that different teams can have personalised ticket statuses
4 months ago in Ticketing 1 Already available

Waiting tickets - time based rule for return

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned
4 months ago in Ticketing 1 Backlog

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
5 months ago in Ticketing 0 Backlog