ADD A NEW IDEA
-
Activation2
-
Admin Experience148
-
AI184
-
AI angel (QA before sending)4
-
AI answer10
-
AI compose14
-
AI data extraction2
-
AI extensibility3
-
AI insights2
-
AI knowledge3
-
AI language5
-
AI message translation1
-
AI runbooks1
-
AI settings2
-
AI similar conversations8
-
AI suggested replies (auto draft)13
-
AI summary11
-
AI Synopsis0
-
AI tagging19
-
AI tracking2
-
-
Backoffice2
-
Client Platform99
-
Contacts82
-
Core Product Experience652
-
Developer Platform365
-
Insights83
-
Analytics areas1
-
Analytics Exporting Data5
-
Analytics Functionality17
-
CSAT21
-
Direct connectors0
-
Insights - Other1
-
Insights - Systems1
-
Live dashboard0
-
Metrics14
-
Breakdowns and totals2
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base86
-
Live Chat115
-
Search27
-
Systems71
-
Workflows123
-
Advanced rule conditions and actions14
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros5
-
Other (workflows)9
-
Outbound/Sequences8
-
Rule actions11
-
Rule conditions4
-
Rule library2
-
Rule management4
-
Rule trigger4
-
Scalability/Engineering0
-
SLA1
-
Smart rules5
-
Teammate availability11
-
Views5
-
AI tracking
Status:
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 2
1
VOTE
[measure] Track conversation tagged by AI in export
Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
2
VOTE
[measure] Analytics on AI feature usage (in API, in product)
Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...