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AI suggested replies (auto draft)

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    Show suggested articles in email composer when responding to customers

    Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
    over 2 years ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

    [customize] AI suggested replies to include knowledge base source link in the draft

    Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
    over 1 year ago in AI / AI suggested replies (auto draft) 0 Launched

    Utilize Internal Knowledge Base for Suggested Replies

    No description provided
    over 1 year ago in AI / AI suggested replies (auto draft) 0 Launched

    [customize] AI auto-reply for email

    Replying automatically to simple email requests, without having a human in the loop
    over 1 year ago in AI / AI suggested replies (auto draft) 0 Launched