Default channel management

Problem Teammates can only configure a single default channel across all inboxes, but different inboxes may require different channels for outbound messages. Request Allow a default channel to be set per inbox, so the correct channel is automatica...

Problem Admins cannot prevent teammates from accidentally sending messages using shared channels instead of their individual channel, risking cross-customer communication errors. Request Provide admin controls to restrict outbound messaging to ind...

Problem Teams cannot update their Twilio Account SID or Auth Token within the Twilio SMS channel settings in Front. They must contact Support to make credential changes, which introduces delays. Request Allow admins to update Twilio SMS channel cr...

Problem When a personal channel conversation is merged into a shared inbox, the personal channel's close settings take priority over the shared inbox's settings — even though the conversation is now in the team inbox. Admins have no way to audit i...