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Analytics Functionality

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Tag-triggered transitions for conversation stages

No description provided
about 1 month ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 1 month ago in Conversation Stages 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 1 month ago in Conversation Stages 0 Backlog

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
about 2 months ago in Analytics Widgets 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
over 1 year ago in Analytics Widgets / Insights 2 Backlog

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
over 2 years ago in Real time Analytics 0 Planned

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
6 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 3 years ago in Conversation Stages 0 Backlog