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CSAT

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Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
10 months ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 1 year ago in CSAT - channels / Live Chat 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
almost 2 years ago in CSAT - journey 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
almost 2 years ago in CSAT - journey 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
over 2 years ago in CSAT- Customisation - survey - answers 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 2 years ago in CSAT - Customisation - survey - scale 0 Backlog

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
over 2 years ago in CSAT - Customisation - general 4 Backlog

CSAT: NPS

Support NPS as a grading scale.
over 2 years ago in CSAT - Customisation - survey - scale 0 Backlog