Search Results

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...

Request Add an option to disable contact auto-suggestions in the composer for all Front users.

Problem When searching within a conversation, multiple matches are not visible unless scrolling through the thread or using browser search. There is no way to see how many matches exist in a conversation. Request Display the total number of matche...

Problem Users struggle to quickly understand what conversations are about from preview text alone, especially when reviewing conversations across the app. Request Display conversation summaries alongside previews in inbox view, search results, con...

Problem Search always defaults to inbox-only tickets instead of using the current view's status filter, requiring extra filtering steps to find relevant results. Request Make search inherit the active view's status filter to reduce repetitive filt...

Problem Notification and system emails clutter search results, making it harder to find customer conversations. Request Support filtering out notification emails from search results either through a dedicated search filter or automatic exclusion w...

Problem The search in Developer > Apps requires exact name matches and is slow, making it difficult to find apps. Request Enable fuzzy or partial matching and improve search performance.