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Other (workflows)

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
almost 2 years ago in Admin Experience / Other (workflows) / Resource management permissions Backlog

Always add a recipient when using a specific message template

No description provided
about 4 years ago in Message templates / Other (workflows) Backlog

See "last time used" for message templates in message template list

No description provided
over 3 years ago in Other (workflows) Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
almost 4 years ago in Other (workflows) Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
about 4 years ago in Other (workflows) Backlog

Individual rules applying to shared conversations

No description provided
over 4 years ago in Other (workflows) Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
almost 3 years ago in Other (workflows) / Triage - get to inbox 0 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
over 2 years ago in Other (workflows) Backlog