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Advanced rule conditions and actions

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Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
almost 3 years ago in Auto-reply 0 Backlog

Allow rules to "reply all"

Allow rules to reply all instead of replying to the sender.
over 2 years ago in Auto-reply 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 3 years ago in Assign 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
almost 3 years ago in Auto-reply 0 Backlog

Auto-reply including conversation history

No description provided
over 2 years ago in Auto-reply 0 Backlog

Select signature when autoreplying

Self explanatory
over 2 years ago in Auto-reply 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
3 months ago in Notify 0 Already available

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
over 1 year ago in Advanced rule conditions and actions 0 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
6 months ago in Assign / Workflows 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
8 months ago in Assign 0 Backlog