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My votes: Insights

Showing 13

Tag-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

Outbound communication metrics

Open and Reply rates etc.
9 months ago in Insights 1 Will not do

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
about 1 year ago in Insights 1 Will not do

Message template report - Outbound metrics - open, click, reply

Outbound metrics (seen / opened / nb of reach out before reply)
over 4 years ago in Insights / Outbound analytics 1 Will not do

Fix date ranges in Saved Views - Analytics

Currently, it is not possible to create and save views with fixed date ranges.This would make reporting more intuitive and easy going. Also data would be visible with one click.
9 months ago in Analytics - filters - Date / Insights 1 Will not do

API-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

AI summarize in Analytics

No description provided
almost 2 years ago in AI / AI settings / Insights 1 Will not do

Comment-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 0 Will not do

Reply time when reply is a comment

= time to first reaction.
almost 3 years ago in Insights 1 Will not do

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do