Desktop

Problem Front requires an internet connection to function — users cannot read, compose, or manage conversations when offline. Request Add offline support to the desktop app so users can access core functionality (reading, composing, triaging) with...

Problem The right-click context menu lacks common actions — users cannot copy attachments, drag email addresses from header fields, or quickly fix spelling errors via right-click. Request Expand the right-click menu to include attachment copy, ema...

Problem Notification sounds are not customizable, preventing users from distinguishing between different notification types or adjusting volume for different work scenarios like after-hours shifts. Request Customize notification sounds and volume ...

Request Enable users to download, export, or print individual conversations and discussions, with option for bulk export of multiple conversations.

Problem In the desktop app, there's no way to create and share links to specific rules, views, pages, or inboxes with teammates. Request Provide a way to create and share deep links to specific app sections (rules, views, pages, inboxes) with team...

Request Allow embedding Front conversations within external web applications using iframes. This enables seamless customer communication directly from partner platforms.

Problem Images sent via WhatsApp cannot be downloaded directly in the desktop app; users must switch to the browser and right-click to download. Request Add a download option for inline WhatsApp images in the desktop app.

Request Add a keyboard shortcut to quickly jump to the most recent message in a conversation.

Problem Desktop app only offers two view options (default and compact), limiting layout customization. Request Provide additional customization options for the desktop app layout.

Request Share Excel spreadsheets through Front conversations.