Twilio

Problem When Twilio rejects automated API messages (e.g., due to STOP replies), failed messages lack sender attribution and remain invisible in conversations, creating a 'black box' where conversations reopen without visible cause. Request Surface...

Problem Outbound SMS messages sent via third-party integrations or the Twilio API (not directly from Front) only sync to Front after an inbound reply is received, delaying visibility of sent messages. Request Immediately sync outbound Twilio SMS t...

Problem SMS channels powered by Twilio currently cannot send or receive video files such as mp4 or mov. Request Enable the ability to send and receive videos through Twilio SMS channels.

Problem SMS compliance requires preventing messages to customers who have opted out. While 'do not contact' lists can be created, there is no enforcement mechanism — agents must manually verify list status before sending, creating compliance risk....

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...

Problem When sending messages via Twilio, the sender field is always the phone number, but teams want to show a friendly company name instead. Request Allow customization of the Twilio sender field to display a company name or custom text instead ...

Request Allow alphanumeric characters in sender IDs for SMS and messaging channels. This provides greater flexibility in branding and identification options.