Message templates

Problem The only way to identify which messages were sent using a specific template is to pattern-match the message body against stored templates, which is fragile and does not scale reliably. Request Add a template_id field to the messages table ...

Problem The "Add link" feature validates URLs, which prevents using dynamic variables in hyperlinks within message templates. Request Support dynamic variable syntax in hyperlink URLs so links can be customized per recipient.

Problem Return dates must be typed manually into time off auto-responder messages, requiring updates in multiple places if dates change. Request Add template variables (e.g., {{time_off.end_at}}, {{time_off.start_at}}) to auto-responder templates ...

Problem Teams accumulate many message templates over time but have no way to review them for consistency with brand voice and tone or organize them effectively. Request Provide an AI-powered tool to review existing templates, improve them for cons...

Problem When inserting a message template into an email, the text cursor jumps to the bottom of the page, requiring users to manually reposition it to continue typing. Request Keep the cursor at the insertion point after inserting a message templa...

Problem Email template variables don't include contact list names, making it impossible to automate email subjects or content based on which contact list the email is being sent to. Request Add contact list name as an available variable in email t...

Problem Message templates cannot be modified within rules, forcing users to create duplicate templates when they want to customize responses (e.g., adding a disclaimer). Request Allow modifying or composing message templates in dynamic variables t...

Problem Message templates used in rules and automations contain hardcoded business hours. When business hours change due to hiring in new time zones, every template must be manually updated. Request Add business hours as a variable field in messag...

Problem Message templates are full templates, but sometimes you only need to insert a short phrase or piece of information (like a meeting link) into an ad-hoc response without using an entire template. Request Add a "snippets" feature to save sho...

Problem Application object custom field variables are hidden in drafts until the draft is taken over, creating confusion about whether variables exist. Request Display app object fields and variables in drafts before takeover so teammates can see ...