My ideas: Existing integrations

Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.

It's important to have the ability to initiate conversations with all shared slack channels

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...

An "Attachment" field added to the Create Draft Reply action in Zapier. Currently, users can attach files when using the Send Message action, but this functionality is missing from the Create Draft Reply action. An example use case for this is: &g...

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.