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Core API

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Ability to create rules with the API

No description provided
about 1 year ago in Core API 0 Backlog

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
about 1 year ago in Core API 0 Backlog

Delete message API Endpoint

Today, we can delete messages manually from the interface. Customers needs to be able to hide/delete automated replies by API, such as: Replies sent by the API (Reply to conversation endpoint) OOO auto replies Such replies are pretty dense in the ...
about 1 month ago in Core API 0

Associate tags to a specific inbox via API

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...
11 months ago in Core API 0 Backlog

Don't count throttled API calls against API rate limit

It seems to me like counting throttled API calls against our API call limit is punitive and the root cause for these snowballing outages. This is compounded by the fact that we are relying on Zapier for these api calls and can't finely control the...
5 months ago in Core API 0 Backlog

Merge conversation using API

No description provided
11 months ago in Core API 0 Backlog

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API
about 1 year ago in Core API 1 Backlog

Pin or unpin comment via API

No description provided
about 2 years ago in Resources 0 Backlog

API method to permanently delete conversations

No description provided
about 3 years ago in Resources 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
about 1 month ago in Core API / Knowledge Base 0 Backlog