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Chatbots

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Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
9 months ago in Chatbots 2 Launched

Chatbot Analytics

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time
9 months ago in Chatbots 0 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
9 months ago in Chatbots 0 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
8 months ago in Chatbots 0 Launched