Exports and API
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4
VOTE
Add analytics metrics in the conversation API
Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...
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2
VOTE
CSAT API - New API endpoint(s) for CSAT Scores
Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
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25
VOTE
3
VOTE
3
VOTE
3
VOTE
Include the message subject in analytics full event export
With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...
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2
VOTE
5
VOTE
1
VOTE
5
VOTE