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Activation2
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Admin Experience152
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AI188
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AI angel (QA before sending)4
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AI answer10
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AI compose14
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AI data extraction2
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AI extensibility3
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AI runbooks1
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AI settings2
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AI tagging19
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Client Platform99
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Core Product Experience669
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Metrics14
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Metrics - misc improvements1
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Knowledge Base86
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Live Chat115
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Analytics areas
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Showing 2
1
VOTE
Auto QA
With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
15 days ago
in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics
0
Planned
9
VOTE
Conversation custom fields in Analytics
Ability to filter in analytics by conversation custom field (similarly to tags)
12 months ago
in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields
0
Planned