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Object/resource management

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Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
about 4 years ago in Admin audit trail 2 Launched

Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs
about 2 months ago in Admin audit trail / Admin Experience 0 Launched

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
6 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Launched