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VOTE
we can roll-up multiple workspaces into one report without making many team members company admins
Having more flexibility to group workspaces into one report would be great especially if leaders oversea a few workspaces but not all. Right now it's all or nothing! Alternative for now is sending scheduled reports but there's not a ton of flexibi...
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3
MERGED
Automatically remove CSAT Survey rule tags after a user defined amount of time
Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
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Scheduled reports - take into account "selected xx" UI filter value
Scheduled report:
For tag report & any other similar report with a "display only selected xx" thickbox
mimic and persist the frontend behaviour in the email generation code
\(if the checkbox is checked, we should only display the sele...
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Backlog
2
VOTE
Allow multiple scheduled deliveries for a same analytics view
Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...
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Backlog