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Custom metrics or formula fields in analytics

No description provided
3 months ago in Insights 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in Analytics Filters & Dates / Custom fields / Insights 0 Backlog

Include the message subject in analytics full event export

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...
about 1 year ago in Exports and API 0 Backlog
4 MERGED

CSAT survey: Easier rules configuration options

Merged
It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
over 1 year ago in CSAT 0 Backlog

Add "conversation created date" to the exports

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.
11 months ago in Exports and API 0 Backlog

Export fields - same export fields in message export and in event exports

Proposed improvement: Provide all fields available in event exports in message export
over 2 years ago in Exports and API 0 Backlog

Export fields - rename message date as event date

No description provided
about 3 years ago in Exports and API 0 Backlog

Export fields - "Handle type" column to analytics exports

Right now we return a contact's handle in an export, but not the type of handle. This makes it difficult for a user to identify how to fetch that contact by their handle from the API. For example, if the handle was listed as "1234567890" - is this...
over 4 years ago in Exports and API 0 Backlog