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Search results: Front Chat

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Access Contact Custom Fields in Chatbot

Merged
When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows ...
6 months ago in Chatbots / Front Chat 0 Planned

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
over 2 years ago in Front Chat 0 Backlog