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Status Backlog
Created by Guest
Created on Apr 14, 2026

Rule trigger: App Object is refreshed

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change.

Problem Currently, App Triggers assume the external system can format the webhook in the exact format expected, which isn't always the case. When the external system can't meet that requirement, customers must set up server middleware to funnel requests with the correct format. This adds unnecessary complexity and technical overhead.

Use Case Conversations receive a Deal App Object based on the latest Deal the contact is associated with in the external CRM. When a new message arrives from that contact, the App Object refreshes to reflect the latest Deal info. Customers want to trigger rules when that data changes — for example, if the Deal Stage changes, automatically move the conversation to the correct inbox, or if the Deal Owner changes, automatically re-assign the conversation.

Value This would eliminate the need for middleware workarounds and allow customers to build powerful automations directly within rules, based on real-time changes to App Object data.

  • ADMIN RESPONSE
    Apr 17, 2026

    Your idea is now live and open for voting.

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  • Guest
    May 5, 2026

    Can we have a Reply-To condition created for a rule in Front