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Status Backlog
Categories Developer Platform
Created by Guest
Created on Apr 2, 2026

Expose conversation segments in Core API

Problem
Conversation segment IDs are essential for calculating key metrics like reply times, but are only available in the analytics export, not in Core API message endpoints.

Request
Expose conversation segment IDs in all Core API message endpoints (e.g., conversation messages endpoint) to enable metric calculations outside of Front's portal.

  • ADMIN RESPONSE
    May 18, 2026

    Your idea is now live and open for voting.

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