RELATED IDEAS
Control AI Knowledge by inbox
Problem
AI Knowledge can only be distinguished at the Workspace level, which limits customers with multiple segments or customer types that need different knowledge bases.
Request
Enable granular control of which knowledge is available at the Inbox level, with potential for additional controls based on Segments or other fields.
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ADMIN RESPONSEFeb 18, 2026
Your idea is now live and open for voting.
We have multiple different teams who work in Front with different customer types and SOPs (we're a B2B2C business), so this would be a huge help to us. We have multiple knowledge bases for different teams that cover fairly similar topics on the surface but with fairly nuanced responses as far as what solution we might provide to one customer or another. Being able to tie a specific knowledge base to its relevant Inbox would be a huge help for us.