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Categories AI CSAT Smart CSAT
Created by Guest
Created on Jan 23, 2026

Improve conversation list view in analytics regarding smart CSAT

* On the analytics table when you click to view the smart csat score for a particular user(image1a) you are getting a list of conversations(image1b) where smart csat got added but you need to open each of these to see the star score. It would be useful to view the stars on the list of the conversation displayed to save user time.

  • ADMIN RESPONSE
    Feb 12, 2026

    Your idea is now live and open for voting.

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