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Status Launched
Categories AI CSAT Smart CSAT
Created by Guest
Created on Jan 23, 2026

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Show smart CSAT scores in conversation list

Problem
In analytics, viewing smart CSAT scores shows a list of conversations, but users must open each one individually to see the star rating.

Request
Display the smart CSAT star scores directly in the conversation list view within analytics.

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  • ADMIN RESPONSE
    Feb 12, 2026

    Your idea is now live and open for voting.

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