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Status Backlog
Created by Guest
Created on Dec 22, 2025

Streamline access to common conversation actions

Problem
Everyday actions like linking conversations, adding tags, setting custom fields, and associating objects are buried behind multiple menu levels, often requiring 3+ clicks to reach. While not a major issue in isolation, the accumulated friction significantly impacts workflow speed for teams managing high conversation volume.

Request
Reduce the number of menu levels required for core triage and conversation management actions, bringing frequently-used features more directly into the main conversation view.

  • ADMIN RESPONSE
    Jun 23, 2026

    Your idea is now live and open for voting.

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