We have a pretty big buildout and user base in Front. It is difficult to understand the relevance, history, and ownership of key configuration items such as Tags, Message Templates, Signatures, and Rules. These objects accumulate and change over time, but there is little visibility into:
When they were last used
When they were last modified
Who created or last edited them
This enhancement would:
Improve clarity and maintainability of the workspace(s)
Support governance and compliance requirements
Reduce admin overhead by making cleanup easier and safer
Speed up troubleshooting by surfacing change history and usage patterns
Provide clear ownership, reducing back-and-forth between teams
Your idea is now live and open for voting.