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Status Backlog
Categories New metrics
Created by Guest
Created on Oct 27, 2025

Report for Conversations Archived or Closed by Automation Rules


Summary:
I’d love to have a dedicated report or filter in Front that shows all conversations archived or closed by automation rules — including which specific rule and branch performed the action.

Problem:
Right now, the full events export only lets us see when a conversation was archived by a rule (via “Type = Archive” and “Source = Rule”), but it doesn’t specify which rule or branch triggered it. This makes troubleshooting automations and fine-tuning rules difficult, especially for teams with many conditional branches.

Proposed Solution:
Add a built-in report or filter view that:

  • Lists all conversations affected by automation rules.

  • Displays the Rule Name and Branch Name/Number that took the action.

  • Allows filtering by action type (e.g., Archived, Closed, Assigned, Tagged, etc.).

  • Supports CSV export for audit and QA purposes.

Use Case Example:
When optimizing routing or auto-archive workflows, we need visibility into what rules are acting on conversations to ensure nothing important is being closed automatically.

Impact:
Improves visibility, reduces errors, and saves time troubleshooting complex rule structures.



  • ADMIN RESPONSE
    Oct 29, 2025

    Your idea is now live and open for voting.

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