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Status Backlog
Created by Guest
Created on Aug 14, 2025

Auto-replace no-reply recipient with actual customer email using Rules

Problem
When inquiry emails arrive from "no-reply" addresses, teams manually extract the customer's actual email from the message body and manually change the recipient before responding, adding extra work to each reply.

Request
Add Rules functionality to automatically replace "no-reply@domain.com" recipient addresses with the customer's actual email address (parsed from message body) so teams can send templated responses without manual address correction.

  • ADMIN RESPONSE
    Jul 29, 2026

    Your idea is now live and open for voting.

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