We use Front for email as well as our help desk. We've recently adopted a new service for our chatbots that offer more robust training and natural conversational language. We have this running on our primary website, but would also like to use this on our Front-powered help desk (in lieu Front's bots)!
Alternatively, offering users the ability to train their bots to be more robust would be great!
Your idea is now live and open for voting.