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Status Backlog
Categories Smart rules
Created by Guest
Created on Nov 20, 2024

Auto-assign on status change

Problem
When teammates change a conversation status (e.g., from Open to Waiting), they must manually assign the conversation to themselves if they want ownership.

Request
Add a rule action that automatically assigns a conversation to the teammate who performs a specified action (e.g., status change), so they become the assignee without manual assignment.

  • ADMIN RESPONSE
    Apr 17, 2026

    Your idea is now live and open for voting.

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