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PRD-I-5244
PRD-I-7184

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4 VOTE

Status Backlog

Categories AI AI similar conversations

Created by Guest

Created on Aug 12, 2024

RELATED IDEAS

[accuracy] See more similar conversations
[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)
[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)
[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)
[UX] Better conversation preview for Similar Conversations
[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)
[language] Similar conversation to support more languages
[activation] Accelerate the training of AI tagging
[accuracy] AI Answers accuracy improvement based on incorrect answers
Filtering search on conversations with a single participant

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.
Ideas:

Allow to remove "similar" results and use this as training signal to improve the accuracy

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