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Status Backlog
Categories SLA
Created by Guest
Created on Jun 6, 2024

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Add seconds option to SLA reply time fields

Problem
SLA reply time fields only support minutes and hours, but teams with sub-minute SLAs such as 30-second response targets for chat support cannot configure accurate response time goals.

Request
Add seconds as a time unit option in SLA reply time goal fields.

  • ADMIN RESPONSE
    Apr 3, 2026

    Your idea is now live and open for voting.

  • Attach files
2 MERGED

Reply time goal of less than 1 minute

Merged
For synchronous channels like chat, I want to be able to create a reply time goal that is less than 1 minute. Such as 30 seconds or 45 seconds.
5 months ago in Workflows 0 Backlog