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Status Backlog

Categories Workflows

Created by Guest

Created on Mar 30, 2026

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-6804 Add seconds option to SLA reply time fields.

Reply time goal of less than 1 minute Merged

For synchronous channels like chat, I want to be able to create a reply time goal that is less than 1 minute. Such as 30 seconds or 45 seconds.

ADMIN RESPONSE

Mar 30, 2026

Your idea is now live and open for voting.